HR Executive cum PRO

Job description

Key responsibilities:

1. Directly coordinating with line manager and executing outlined Clients tasks and strategy;
2. Direct coordination with UAE main office regarding recruitment and visa process
3. Collaborating with sales and Marketing team to reach prospective clients;
4. Liaising with internal departments to ensure client needs are fulfilled effectively;
5. Forecasting and tracking client account metrics;
6. Making sure clients receive requested response and services in a timely fashion;
7. Verifying and updating employee information, including Gosi deductions, benefits, and other deductions;
8. Addressing and resolving any discrepancies in HRP records promptly;
9. Communicating client needs to line manager and understand their requirements;
10. Identifying opportunities to grow business with new and existing clients;
11. Attending meetings with clients to build relationships with existing accounts;
12. Managing the CRM (Clients Relationship Management system) accurately and provide consistent reporting to management;
13. Reporting to direct manager;
14. Operating as the point of contact for assigned customers;
15. Providing early recognition of potential risks with (major) business impact in the account and when necessary, escalating identified risks in time to line manager;
16. Identifying potential areas of growth and improvement in service delivery with existing clients;
17. Carrying out client satisfaction surveys and reviews;
18. Creating an inspiring team environment with an open communication culture.

Ideally you are meeting our hiring criteria:

1. University degree in business administration or relevant discipline;
2. Minimum of 4 - 5 years’ experience in a customer relations role;
3. Expertise and knowledge in Saudi Corporate immigration and Government portal operations.
4. Proficiency with Microsoft Office programs;
5. Excellent communication skills (Fluent English);
6. Strong interpersonal skills;
7. Ability to multi-task, prioritize, and coordinate tasks to meet multiple deadlines;
8. Strong creative and problem-solving skills;
9. Energetic and enthusiastic individual with strong team spirit;
10. A quick learner, who finds opportunities to gain and share knowledge.

Job Type: Full-time

Application Question(s):

1. How many years of experience in KSA visa process end to end?
2. How many years of experience in global recruitment process?